Delivery
I am based in the UK and ship internationally! UK customers spending over £50 will qualify for FREE Standard Delivery.
Some items are pre-made and ready to dispatch in 1-2 working days, whilst products labelled "pre-order" are made to order with turnaround times advised on each product page. Your order will be dispatched once all of your items are ready and you'll receive a dispatch email to let you know when it's on the way to you.
Delivery costs are based on the value of your order:
UK
Orders under £20: £2.50 Royal Mail 2nd Class (2-3 working days from dispatch), £2.90 Royal Mail 1st Class (1-2 working days from dispatch), £4.15 Royal Mail Tracked48 (1-2 working days from dispatch), or £4.75 Royal Mail Tracked 24 (1 working day from dispatch)
Orders £20-£50: £3.75 Royal Mail 2nd Class (2-3 working days from dispatch), £4.15 Royal Mail 1st Class (1-2 working days from dispatch), £4.80 Royal Mail Tracked48 (1-2 working days from dispatch), or £5.40 Royal Mail Tracked 24 (1 working day from dispatch)
Orders over £50: FREE Royal Mail 2nd Class (2-3 working days from dispatch), £5.85 Royal Mail Tracked 48 (1-2 working days from dispatch), or £6.95 Royal Mail Tracked 24 (1 working day from dispatch)
INTERNATIONAL
I offer international delivery from as little as £8.40, depending on your location. International delivery costs will be confirmed at the checkout. Please note that international customers will be responsible for any customs and duty fees.
Returns & Exchanges
I always hope that you will love my products as much as I do! However, if you aren't satisfied with your purchase please contact me within 14 days of receipt and I will be happy to guide you through the refund or exchange process.
Products must be returned within 14 days of notifying me of your wish for a refund or exchange. Please note, products will need to be returned in their original condition and packaging (not used, worn or damaged) for a refund or exchange to be issued.
Refund payments will be processed within 7 days of me receiving the returned goods.
Returns and exchanges will not be accepted after 14 days from receipt of goods.
Chantelle x